STORE POLICY
CUSTOMER CARE
Byron Bay Gold is committed to providing the best possible customer experience for all of our valued customers. Whether you're a seasoned hydroponic grower or just starting out, our knowledgeable customer care team is here to assist you with all of your hydroponic nutrient needs.
If you have any questions or concerns about our products, ordering process, or shipping, our customer care representatives are available to assist you. Simply send us an email at byronbaygold@gmail.com. Our customer care team is available Tuesday to Saturday.
We understand that every hydroponic grower has unique needs, and our wholistic nutrient solution will reduce the stresses for any setup. Whether you're looking for a comprehensive nutrient system, a custom blend of nutrients, or just need advice on how to get the best results from your hydroponic garden, we're here to help.
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At Byron Bay Gold, we stand behind the quality of our products and are committed to your complete satisfaction. If for any reason you are not completely satisfied with your purchase, please don't hesitate to reach out to our customer care team for a prompt resolution.
PRIVACY & SAFETY
We understand the importance of protecting the privacy of our customers. That's why we are committed to maintaining the confidentiality of your personal information and using it only as necessary to provide you with the highest quality products and services.
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The information we collect from you is used solely for the purpose of processing your orders and providing you with the best possible customer experience. This may include your name, address, phone number, email address, and payment information.
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We do not sell or share any of your personal information with third parties for marketing purposes. Any information shared with our trusted partners, such as shipping carriers, is used only for the purpose of fulfilling your order and providing you with the products and services you have requested.
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We take the security of your personal information seriously and have implemented appropriate measures to protect it from unauthorised access, alteration, or misuse. Your payment information is transmitted using secure socket layer (SSL) encryption and is stored in a secure environment.
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All packages are wrapped discretely.
WHOLESALE INQUIRIES
At Byron Bay Gold, we are always looking to build strong partnerships with hydroponic retailers and wholesalers. If you're interested in carrying our high-quality hydroponic nutrients in your store, we would be happy to discuss wholesale opportunities with you.
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To learn more about our wholesale program and to receive a wholesale price list, please send an email to sales@byronbaygold.com . In your message, please include the following information:
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Your business name and website (if applicable)
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A brief description of your business and the products you currently offer
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Your location and target market
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Your estimated monthly order volume
PAYMENT METHODS